Support
We aim to reply within 2 business days.
Report incorrect camera data
Camera programs change fast — cameras get added, moved, suspended, and school-zone hours get revised. If Beepr beeped where there's no camera, stayed silent where there is one, or has a zone's hours wrong, please tell us at data@getbeepr.com. Include:
- The nearest intersection or address (a maps link is perfect)
- What happened (no alert, wrong alert, wrong direction, wrong hours)
- Roughly when you drove through
Verified corrections ship in the next app update.
Alerts not working? Check these first
- Location is set to "Always." iOS: Settings → Privacy & Security → Location Services → Beepr → Always, with Precise Location on. Android: Settings → Apps → Beepr → Permissions → Location → Allow all the time.
- The master switch is on. Open Beepr — the header should read "Monitoring active."
- Don't force-quit the app. Swiping Beepr away in the app switcher stops background monitoring until you reopen it (an operating-system rule, not ours). Just leave it be — it's designed to be forgotten.
- Android battery settings. Some phones (Samsung, Xiaomi, OnePlus) aggressively kill background apps. Set Beepr's battery usage to "Unrestricted."
- Volume and silent mode. Beeps play even on silent, but media volume must be up. In a car, confirm your phone is actually connected to the car's audio.
Permissions — what Beepr needs and why
- Location, "Always": the entire point of Beepr is alerting with the app closed and the phone locked. That's only possible with Always access. Your location is processed on your phone and never uploaded — see the Privacy policy.
- Notifications (optional): used only for the weekly "your highest-risk alert is off" reminder, if you ever disable warning 1. Beeps and vibrations don't need it.
Common questions
Why did Beepr beep where there's no camera?
Usually one of: the camera was recently removed or relocated, GPS drift near tall buildings, or a data error on our side. False positives can happen for any reason — please report the location to data@getbeepr.com so we can fix the database.
Why didn't Beepr beep at a camera?
Possible causes: the camera isn't in our database yet (programs evolve quickly), location was not set to Always, the app was force-quit, or the OS delayed background location. Report it and we'll investigate. Never rely on Beepr as your only reason to drive at the limit.
How do I delete my data?
Delete the app. Beepr stores everything (settings, camera database) on your device only, so uninstalling removes all of it. There's no account or server-side data to request or erase.
How do refunds work?
Purchases are processed by Apple and Google, so refunds go through them: Apple — reportaproblem.apple.com; Google — Play Store order history. We can't issue store refunds directly, but email us if something's wrong and we'll help.